1. Forms and Triggering the Process

• UCT provides an HR Form HR173 – Grievance Form which an employee can complete when wishing to raise a grievance (e.g., relating to working conditions, pay or treatment) against another employee or unit.
• For performance evaluations, UCT uses the “Development Dialogue” (DD) process for PASS (Professional, Administrative, Support & Service) staff which includes an appeals step: employees dissatisfied with their performance outcome may submit a written appeal after the DD process.

2. Appeal Pathway for Performance or Job-Evaluation Outcomes

• As part of the DD process for PASS staff: If the staff member and line manager cannot reach agreement on the rating, a written appeal should be submitted by the employee to the relevant dean or executive director through the HR Practitioner.
• The appeal must be lodged by a specified deadline (in the example given, by 20 January in the referenced year) and a copy forwarded to the relevant HR Practitioner.
• If the matter remains unresolved after the dean/executive director’s decision, the employee may submit the appeal (via HR) to the Director: Organisational Development & Effectiveness, for consideration by an Appeal Tribunal.

3. Job-Evaluation Review & Further Appeal Rights

• UCT’s “Job Evaluation Guide” states that a job-holder may request a job grade review within one month of the outcome communication. The request must be supported by the line manager and go to the Job Analyst and the Job Evaluation Committee.
• If the complainant remains dissatisfied after the job evaluation review, the route is to the grievance or alternate dispute resolution procedures (i.e., not a further automatic internal appeal under job evaluation) in the case of PASS staff.

4. Grievance Process Structure

• Although UCT’s full “Grievance Procedure” document (covering pay, conditions, rights) is not publicly visible in full in the sources found, the presence of the HR173 Form and job evaluation appeals guidance shows that UCT has formalised channels for employees to raise grievances over working conditions, job grading, pay, and performance.
• Employees are able to lodge written grievances, and appeals of decisions, via HR, and escalate beyond line manager/dean level in certain cases.

5. Pay or Compensation-Related Appeals

• While the publicly available documentation does not include a fully detailed UCT policy specific to “pay appeal only”, the job evaluation review route covers grievances related to job grading (which affect pay) and provides for review.
• Performance appraisal appeals (under DD) may indirectly affect pay progression or bonuses, and UCT provides an appeal process for those outcomes.
• In addition, union/collective bargaining frameworks (as noted in other UCT labour-relations coverage) suggest pay issues may also be addressed via negotiation and recognised union forums.

6. Key Transparent Features and Timelines

• For the DD appeals example: The staff member is expected to submit the appeal by a set date (e.g., 20 January in reminder notice) and copy HR.
• For job evaluation review: Timeline is within 1 month of communication of outcome.
• The fact that UCT provides specific forms (HR173) and the published DD appeals process means the institution has documented and accessible channels for employee appeals.

7. Summary of the Process Flow (for employees)

• Initial discussion: Employee discusses concerns (e.g., performance rating, grade or pay) with line manager and HR practitioner.
• Written appeal/grievance submission: Employee completes relevant form (e.g., HR173) or appeals performance outcome via prescribed route (DD appeal).
• Line manager / Dean review: The appeal is reviewed by the line manager and/or Dean/Executive Director, with HR oversight.
• Further escalation: If unresolved, escalate to Director of Organisational Development & Effectiveness or Job Evaluation Committee (depending on issue).
• Outcome communicated: Decision is communicated to employee; if still dissatisfied, employee may invoke formal grievance, alternate dispute resolution, or union/collective mechanisms.